Terms of service
Last updated
June 28th 2026
Phone
Address
18 King St. East Toronto, ON M5C 1C4
[01]
Overview
1.1 / About Us
These Terms of Service govern the use of services provided by Strimlyne (“we,” “our,” or “us”). We provide business process improvement, workflow automation, artificial intelligence implementation, systems integration, digital transformation consulting, training, support, and related professional services to organizations across a range of industries.
1.2 / Acceptance of Terms
By engaging our services, approving a proposal, signing an agreement, submitting a work request, or otherwise working with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not engage with our services.
[02]
Services
2.1 / Professional Services
We provide professional services that may include business process analysis, workflow design, automation development, systems integration, software implementation, artificial intelligence solutions, operational consulting, project support, training, and ongoing optimization services. The specific services provided will vary depending on the needs of each engagement.
2.2 / Service Agreements
The scope, pricing, deliverables, timelines, and responsibilities associated with a project will be outlined within a proposal, quotation, statement of work, or other written agreement. Where there is a conflict between these Terms and a signed agreement, the signed agreement will take precedence.
[03]
Ongoing Support Services
3.1 / Support and Maintenance
Where included within a proposal, service agreement, retainer, support plan, or maintenance arrangement, we may provide ongoing support, troubleshooting, monitoring, enhancements, training, optimization, advisory services, and general assistance following the completion of a project. The scope of support services will be defined within the applicable agreement and may vary depending on the nature of the engagement.
3.2 / Support Limitations
Support services are intended to assist with solutions delivered by us and may not include major redevelopment, significant new functionality, extensive process redesign, third-party platform issues, or requests outside the agreed support scope. Work falling outside the support arrangement may require a separate quotation, revised agreement, or additional fees.
[04]
Scope of Work
4.1 / Project Scope
All services are limited to the scope described in the approved proposal, quotation, or agreement. Any assumptions, deliverables, exclusions, milestones, or timelines documented within the engagement materials form part of the agreed scope of work.
4.2 / Changes to Scope
Requests that materially alter the agreed requirements, deliverables, integrations, timelines, or objectives may require additional fees, revised timelines, or a separate agreement. No out-of-scope work will be undertaken without prior approval.
[05]
Client Responsibilities
5.1 / Information and Access
You agree to provide accurate information, timely feedback, required documentation, and appropriate access to systems, software, platforms, and personnel necessary for the successful delivery of services. Delays in providing required information may affect project timelines and outcomes.
5.2 / Cooperation and Approvals
Successful projects require active collaboration. You are responsible for reviewing deliverables, providing approvals, responding to requests, and designating an authorized representative who can make decisions on behalf of your organization throughout the engagement.
[06]
Intellectual Property
6.1 / Client Property
You retain ownership of all information, data, content, branding, documentation, systems, and intellectual property provided to us during the course of an engagement. Nothing within these Terms transfers ownership of your existing intellectual property to us.
6.2 / Our Property
We retain ownership of our methodologies, frameworks, templates, processes, training materials, proprietary tools, automation architectures, and pre-existing intellectual property. Upon full payment, you receive rights to use project-specific deliverables created as part of the agreed engagement unless otherwise stated in writing.
[07]
Revisions and Changes
7.1 / Project Revisions
Where revisions are included as part of an engagement, they will be defined within the applicable proposal or agreement. Revision requests should relate to the agreed scope and objectives of the project and be submitted within the review periods communicated during the engagement.
7.2 / Scope Changes
Requests that extend beyond agreed revision limits or introduce new requirements may be treated as additional work. Such requests may result in revised pricing, additional project phases, or updated timelines depending on the nature of the changes requested.
[08]
Fees and Payments
8.1 / Project Fees
Project fees, consulting rates, implementation costs, support fees, and any associated expenses will be outlined within the applicable proposal, quotation, statement of work, or agreement. Unless otherwise stated, all fees are exclusive of applicable taxes.
8.2 / Support Fees
Where ongoing support services are provided, recurring fees, billing frequency, included services, and support terms will be defined within the applicable agreement. Continued support may be suspended where payments remain outstanding beyond agreed payment terms.
[09]
Cancellation and Termination
9.1 / Project Services
Either party may terminate a project engagement by providing written notice. Fees for completed work, committed resources, third-party expenses, and services performed up to the termination date remain payable.
9.2 / Ongoing Support Services
Support agreements, retainers, and recurring service arrangements may be terminated in accordance with the notice period specified within the applicable agreement. Unless otherwise stated, either party may terminate ongoing support services with thirty (30) days written notice.
[10]
Confidentiality
10.1 / Confidential Information
Both parties acknowledge that they may receive confidential, proprietary, financial, operational, technical, or strategic information during the course of an engagement. Such information shall be treated as confidential and shall not be disclosed to third parties without authorization except where required by law.
10.2 / Protection of Information
We implement reasonable administrative, technical, and organizational measures to protect confidential information entrusted to us. Both parties agree to use confidential information solely for purposes directly related to the engagement and not for any unrelated purpose.
[11]
Liability and Indemnification
11.1 / Limitation of Liability
To the fullest extent permitted by law, our total liability arising from any engagement shall not exceed the total fees paid by you for the specific services giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services.
11.2 / Third-Party Platforms
Many solutions delivered by us rely on third-party software, cloud platforms, APIs, automation tools, artificial intelligence technologies, and technology providers. We are not responsible for outages, pricing changes, service interruptions, functionality changes, security incidents, or limitations originating from third-party providers.
[12]
General Terms
12.1 / Independent Contractor
We will perform services using commercially reasonable skill, care, and professional standards consistent with industry practices. While we strive to improve operational efficiency, automation, and business performance, we do not guarantee specific financial, operational, or commercial outcomes.
12.2 / Force Majeure
Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, utility failures, internet outages, cyber incidents, labor disputes, government actions, public emergencies, or other unforeseen events.
[13]
Dispute Resolution
13.1 / Good Faith Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith discussions and negotiations. Reasonable efforts should be made to resolve disagreements before formal legal proceedings are pursued.
13.2 / Legal Proceedings
Where disputes cannot be resolved through negotiation, the parties agree that any legal proceedings shall be brought before the courts of Ontario, Canada, subject to the governing law provisions outlined within these Terms.
[14]
Modifications
14.1 / Updates to Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal obligations, business practices, or industry standards. Updated versions will be published on our website together with the revised effective date.
14.2 / Continued Engagement
Your continued use of our services following the publication of updated Terms constitutes acceptance of those changes. We encourage clients to periodically review the latest version available on our website.
[15]
Entire Agreement
15.1 / Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.
15.2 / Entire Agreement
These Terms, together with any signed proposal, quotation, statement of work, project agreement, support agreement, or other written engagement document, constitute the entire agreement between the parties and supersede all prior discussions, understandings, communications, and representations relating to the subject matter herein.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.